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Quaker Oats

Quaker Oats

www.quakeroats.com
What is your customer experience with Quaker Oats?

Quaker Oats Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Quaker Oats has a 2.3 star rating from 22 reviews, with 50% of users likely to recommend; 65% of feedback is unfavorable and consumers are mostly dissatisfied.

Positive Feedback

Customers praise product benefits like 10 grams protein and flavors such as cookie and cream; some note helpful customer service calls and occasional vouchers as compensation.

Negative Feedback / Risk Areas

  • Frequent Quaker Oats customer complaints about bugs, foreign objects, and stale or faulty packaging.
  • Numerous reports of poor customer service, slow promotional processing, and unsatisfactory recall compensation leading users to request refunds.
  • Product changes and flavor quality issues have disappointed long‑time buyers.

Key Takeaways for Future Customers

  • Check recent Quaker Oats reviews before buying and inspect packaging on purchase.
  • If affected, expect to request a refund or escalation for recalls and persist with customer service for resolution.
  • Consider buying from retailers with easy returns if product freshness or quality is critical.
View full overview ›

Media from reviews

Quaker Oats - Open envelopes inside instant Oatmeal
Quaker Oats - Cheddar rice crispsQuaker Oats - Instant gritsQuaker Oats - Recalled barsQuaker Oats - Contaminated , Invested with minute brown colored lice like insects.Quaker Oats - Contaminated , Invested with minute brown colored lice like... - Image 2Quaker Oats - Weevils in oats I purchased
View all media ›

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Show reviews that mention
customer service bacon oatmeal oatmeal box oats customer service chocolate chip granola packets
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Deborah C Vsz
map-marker Philadelphia, Pennsylvania

I would love to have the recipe for oat SCONES that was on the container of whole oats in the ‘80s!

Updated by user Jan 07, 2026

Ask your friends and neighbors!Quaker Oats stands behind asking for money for their Customer Service to pull out a recipe file! To me, that reflects on the company. I’m from an era where a company’s Customer Service was their mark of excellence… or not.

Original review Dec 23, 2025

Are you sincerely asking me what I think about being told to pay $5 and $40/mo for someone to get a recipe out of your archive? This is your customer service?

View full review
Cons:
  • Poor customer service

Preferred solution: Your SCONE RECIPE !

Resolved
Allison G Bfy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
|

This person supports our platform.

Supporter
| map-marker Milford, Ohio

Resolved: Follow up from customer service

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Updated by user Sep 02, 2025

Company fixed the issue and I have been provided with apology. a very nice superviser got back to me and also offered me a $50 gift card for the inconvience. to be consistent on follow up and keep all items sent so you can include the diligence you took on pursuing what you are trying to work with the company on.

Updated by user Aug 19, 2025

the response I got back didn't help at all. no one read my actual email or referred to the receipts I attached to the first communication form I filled out.

I was given a link to look at the faqs that have nothing to do with my situation and referred to use the same communication link I had sent my intial request in for more questions. I have the same quesion. This is what I received after waiting over a week for a 'SPECIALIST' to email me. This is also the response I got after asking to have a superviser contact me.

This is the response I got after calling their consumer line three times. see below for the response:Hi Allison,Thank you for contacting us regarding our Back To School promotion. We sincerely apologize for any inconvenience to you.Please click on the link below for an answer to your question.

If you have any additional questions not answered on the website, please click the form at bottom of page to be directed to the promotion team for assistance.https://***/faqsWe appreciate your participation and again apologize for any inconvenience. We truly value your loyalty to our brands and your business!Best Regards,KathleenTeam PepsiCoPepsiCo Consumer Experience

Original review Aug 18, 2025
I tried to submit my receipt for their back to school promotion. Their system rejected (was not able to process) my online receipt.

So, I tried to submit the actual point of sale receipt. Their system indicates it is a duplicate receipt, probably because of the first transmission. The receipt meets all the terms of this offer. I tried calling, and their phone system wasn't working.

So, I sent an email about the situation. It has been a week and no one on the customer service line can give me an answer. I keep getting advised that a specialist has to review this. I asked to speak to a supervisor.

No supervisor was available and I was advised they would follow up by phone or email.

This is very poor customer service. I will be reviewing this on other sites as well because this is horrible.
View full review
Loss:
$10
Pros:
  • Good product
Cons:
  • Horrible customer service

Preferred solution: Price reduction

User's recommendation: submit receipts asap on promotion since their turn around time is horrible

marie F Ruc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Recently I have notice that the "1 Minute cook" Quaker oats takes more than 6 minutes to cook. Whats has happened to the "1 Minute Cookj" Quaker Oats?

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I have been using the '1 Minute Quick Quaker Oats' for many years. Suddenly, it takes more than 1 minute to cook. Did they mix the contents when filling the boxes of oats?

View full review
Pros:
  • Love my quaker oats ceral
Cons:
  • 1 minute now takes 6 minutes
Heather Heather Green G

Cooking cream oatmeal

Do you know when y'all are going to get the cookie and cream oatmeal out? I like it because I can't find any of that at the grocery store.

That's why that was my car and why y'all took it off the shelf. I don't know, that's why.

Let me know because I need some from y'all. Bye.

View full review
Pros:
  • Cookie and cream

Preferred solution: to get some more cooking and creams buy some more cooking cream oatmeal from y’all cause that was my kind of y’all had out your take it back and I don’t know why you took it back that’s all

Nayara Xqb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Open envelopes inside instant Oatmeal

Quaker Oats - Open envelopes inside instant Oatmeal
Contains 1 confidential file for company representatives

Use a better package paper two of the ten packets had opened and spilled the contents inside the box!

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User's recommendation: Don’t buy!

Shelly S Dku

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Muncie, Indiana

I love the bacon oatmeal please keep it at Walmart

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Keep the bacon oatmeal; I love oatmeal apple crisp. One would be good, but I like apple rhubarb.

I want to see the bacon oatmeal stay around. Why is it that only Walmart carries it? I have six people hooked on it and I have convinced others to buy it. However, I haven't been working due to surgery.

That would be a great Christmas present for me. I won't be going back to work until March or April. I had surgery for a torn rotator cuff and a big tear in my arm. I work at Walmart— we all love this oatmeal.

So far, I can't get enough of it! I want to thank you guys for making this. I envision other flavors in my mind that you can create. If my aunt was alive— she passed away July 15th this year— she would have loved this oatmeal.

My name is Shelly and I want to thank you and God bless you. I hope you guys have a great year and a great holiday. Be safe and God bless. I'm not going to put my receipt on here when I work at Walmart and they can confirm what I buy and how many people buy it.

I live in Canton, Ohio and I love this stuff. Why would I lie about something like that? Please, give me a break. I'm not even working right now and I'm fortunate to have someone who can pick it up for me.

I pay for it, but someone else picks it up. Thank you.

View full review
Pros:
  • I love the bacon oatmeal
Cons:
  • No cons

Preferred solution: Just letting you know I loved the bacon oatmeal yes you can send coupons as much as I buy it if not that okay just giving you guys a compliment on the oatmeal and it's a top of your safe page it says pissed off really

Anonymous
map-marker Beverly Hills, Florida

Cheddar rice crisps

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Quaker Oats - Cheddar rice crisps

A blackened broken cheddar crisp was in the bag of cheddar crisps

Lot # C:21 0421X 07:54:67

Date Nov 11 24

I couldnt eat it since I had Moira what it was. Also it ruined my appetite for the remainder in the package.

View full review

User's recommendation: They are usually very good. But this time, not so!

Anonymous
map-marker Greenwood Village, Colorado

QO Granola

Dear CEO, President, Chairperson Quaker Oats,

It's been on my mind for a while now. While I regularly buy and enjoy your QO Granola, I do have one very serious complaint about the product that I hope you will address.

Very simply, the raisins in your granola are rock-hard. Honest! You can suffer a dental injury with the wrong bite. I'm actually eating a bowl of you granola as I type this note and am being (as I always do) extra careful when I encounter a raisin.

I realize that this note might seem silly if read with the wrong frame of mind.

But I assure you, I'm very serious and my concern about the quality of your raisins that I'm address is the same.

I hope you can address this matter.

Ernest Gurule'

Denver

PS

I will continue to buy your product but I will never not be cognizant of the concern I am sharing. PLEASE DO SOMETHING ABOUT YOUR RAISINS.

Thank you.

View full review
Deborah S Geo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Stale chewy granola bars

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I purchased a box of Chewy Granola Bars (chocolate chip/peanut butter chocolate chip) from Sam's Club. The peanut butter chocolate chip ones taste very stale.

The chocolate chip ones, so far, are okay. I've tried 3 of the PB/CC, and they're terrible.

They even smell stale when I opened them. The numbers range from 24RB25G217-227-***-*47-257, last digits.

View full review
Anonymous
map-marker New Orleans, Louisiana

Maple Bacon oatmeal

I tried your Maple Bacon oatmeal for the first time this morning and it is AWFUL !!! No where near maple OR bacon.

Smells like & has a taste of coffee..awful ! Dont like to waste food but this is definitely in the garbage.Love Maple Brown Sugar and others but this is NASTY !!!

View full review

User's recommendation: Mot to purchase Quaker Oats Maple Bacon instant oatmeal

Anonymous
map-marker Ely, Cambridgeshire

Faulty packaging

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I have just opened a new box of Oats to Simple 20s. The sachets had not been properly sealed and 5 packets the oats had spilled out from 5 of them into the bottom of the box.

I have photos but this contact method does not facilitate attachments.

View full review

User's recommendation: I received vouchers as compensation. It’s worth bringing it to their attention.

Anonymous
map-marker Union City, California

Complaint too much sugar in cereal and bread and EVERYTHING

Reduce sugar use for crying out loud. U all have a sugar surplus?

Heaven forbid u might take a loss .

. .

View full review
Anonymous
map-marker Bristol, Rhode Island

Price gouging

Updated by user Nov 16, 2024

Very pleasant, courteous and listened well. Understood my dilemma and offered a satisfactory solution.

Couldn’t ask for more.

Hope you recognize good employees. They are hard to find

Original review Nov 15, 2024

Prices had escalated exorbitantly and from stage store and I called to find out what the average price of rice cakes were. Customer Service listen carefully, answered politely and gave me a solution of coupons that I could use to offset the increased pricing. Very satisfied with the call and the solution.

View full review

User's recommendation: Best customer service call

RosaLinda M Uyy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

Complaint regarding packaging

The other day, I went to Walmart to buy items I needed in my pantry. One, which I always have, is Quaker Oats Old Fashioned Oats.

My family enjoys oatmeal cookies and I love hot oatmeal in the mornings. Without fail, I have a bowl every morning.

Something happened when I visited the nearest Walmart last week. I stopped there to pick up some Old Fashioned Oats, and I noticed that the bottom of the cardboard container had several openings.

I passed on it and selected another container. Similarly, all the containers I looked at had openings of various sizes.

This is not acceptable. While I will report this to Walmart, I believe research on packaging on behalf of Quaker Oats should be considered.

View full review
Loss:
$1
Pros:
  • Fact quaker oats are healthy and they maintain low blood sugar
Cons:
  • Unhealthy due to possibiility of roaches and weevils in oatmeal
  • Packaging

Preferred solution: Better packaging that ascertains the protection of the product

User's recommendation: Do not buy until the packaging is seal proof.

RosaLinda M Uyy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint regarding packaging

The other day, I went to Walmart to buy items I needed in my pantry. One which I always have is Quaker Oats Old Fashioned Oats.

My family enjoys oatmeal cookies and I love hot oatmeal in the mornings. Without fail, I have a bowl every morning.

Something happened when I visited the nearest Walmart last week. I stopped there to pick up some Old Fashioned Oats, and I noticed that the bottom of the cardboard container had several openings.

I passed on it and selected another container. Similarly, all the containers I looked at had openings of various sizes.

This is not acceptable. While I will report this to Walmart, I believe research on packaging on behalf of Quaker Oats should be considered.

View full review

Preferred solution: Coupon for a free

Resolved
Girtie Hhz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Directions

Updated by user Aug 06, 2024

Company fixed the issue and I have been provided with apology. Cooking my Oatmeal in Microwave.Covering it loosely.I wanted to know if top should be sealed.

Original review Jul 30, 2024

Hello, it is 9:29 AM. I have tried calling your number three times and received nothing but a recording.

When I call the number it says Im sorry you have reached the wrong number.

You will have to try again later. Please tell me what is going on with your company and why you do avoid calls.

View full review

User's recommendation: Please answer the people that call you!

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